Consent

How do you get my consent?

We would like to send you information about our courses, events and other updates that may interest you. We will do so only if you opt-in, such as by ticking a box on a form on our website.
‍
How do I withdraw my consent?
‍
If after you opt-in you change your mind, you may at any time withdraw your consent for us to contact you for marketing purposes by emailing us at [email protected]. You may also use the ‘unsubscribe’ link in any of our marketing emails.

Your Rights

You have the right to withdraw your consent to receive marketing messages (as above).

You also have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information, please email us.

Disclosure

We will not supply your personal information to anyone else for the purpose of direct marketing without your permission.

We may disclose your personal information if we are required by law to do so or if you violate our terms of service.

Any personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

Cookies

What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences so as to present content, options or functions that are specific to you. They also enable us to see information such as how many people use the website and what pages they tend to visit. We ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

How we use cookies
We may use cookies to:

• Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website’s structure, design, content and functions.
• Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
• Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
• Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
• Recognise when you return to our website. We may show you relevant content or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you other than that which you choose to share with us.

Controlling cookies
‍You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit https://www.allaboutcookies.org.

Changes to this privacy policy

We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last updated on 8th April 2025

.
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or if you simply want more information, contact us at [email protected].

Questions and contact information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or if you simply want more information, contact us at [email protected].

Complaints Policy

At Raj Academy, we recognise that:

The purpose of this policy:

• everyone who comes to us has the right to a high standard of service
• those who come to us have the right to complain if they are not happy with the standard of service they receive
• learning from complaints helps us to improve the service we provide.

The purpose of this policy and procedure is to:

• help us to provide a service of the highest standard to all those who come to Raj Academy
• help us to ensure that children and families using or wishing to use our service know they have a right to complain about our service if they need to
• help us to deal with complaints in a positive way and use them to improve our service
• set out the issues that could be covered under this procedure
• set out the steps that children, young people and their families should take if they wish to make a complaint
• set out how we can deal with complaints in a fair and consistent way.

This policy and procedure apply to all children, young people and families attending or wishing to attend Raj Academy Conservatoire Ltd. If anyone, whether a staff member, volunteer, child/young person or family member, is concerned that a child or children may be at risk of harm, they should use Raj Academy’s child protection policy and procedures rather than this complaints policy or procedure.

We will seek to deal with complaints by:

• defining clearly what we mean by a complaint
• setting out a procedure that can be easily followed and understood
• some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues
• working in partnership with children, young people, their parents, carers, and other agencies is essential in promoting young people’s welfare.

‍We will seek to keep children and young people safe by:

• valuing them, listening to and respecting them
• adopting child protection practices through procedures and a code of conduct for staff and volunteers
• making sure that everyone knows about the policy and procedure
• reassuring people that they will not be penalised in any way for using the complaints procedure and that we will respond positively to any complaints made in good faith
• offering extra support to those who need help to make a complaint
• taking a staged approach to complaints that takes account of the level of seriousness and the possibility of resolution at different points
• investigating each complaint as objectively and fully as we reasonably can
• taking a staged approach to complaints that takes account of the level of seriousness and the possibility of resolution at different points
• keeping the complainant informed during the course of the investigation and of the outcome of his/her complaint
• keeping clear records of complaints and of how they are resolved.

Keeping a record of the complaint

Regardless of whether a complaint is dealt with formally or informally, accurate notes should be made by the key worker or investigating manager of each stage of the process, including records of meetings. Copies of the final report should be given to the person making the complaint and to anyone who may be the subject of the complaint.

If the complaint leads to any disciplinary action or a referral to a statutory authority, copies of the notes made during the investigation and the report of the investigation (together with any notes relating to the outcome) should be kept confidentially on the file of any person who is the subject of the complaint.

Anonymous summary notes of any complaint should also be kept in a complaints file. This will assist Raj Academy in the process of monitoring and learning from complaints.

Our Child Protection Policy

This policy applies to all staff, including senior managers and the board, paid staff, volunteers and sessional workers, agency staff, students or anyone working on behalf of Raj Academy.

The purpose of this policy:

• to protect children and young people who receive Raj Academy’s services. This includes the children of adults who use our services;
  to provide staff and volunteers with the overarching principles that guide our approach to child protection;
• Raj Academy believes that a child or young person should never experience abuse of any kind. We have a responsibility to promote the welfare of all children and young people and to keep them safe. We are committed to practice in a way that protects them.

We recognise that:

• all children, regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity, have a right to equal protection from all types of harm or abuse
• some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues
• working in partnership with children, young people, their parents, carers, and other agencies is essential in promoting young people’s welfare.

We will seek to keep children and young people safe by:

• valuing them, listening to and respecting them
• adopting child protection practices through procedures and a code of conduct for staff and volunteers
• providing effective management for staff and volunteers through supervision, support and training
• recruiting staff and volunteers safely, ensuring all necessary checks are made
• sharing information about child protection and good practice with children, parents, staff and volunteers
• ‍sharing concerns with agencies who need to know, and involving parents and children appropriately

‍We are committed to reviewing our policy and good practice annually.