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Privacy Notice

We are Raj Academy Conservatoire, a non-profit organization operating in the UK, Europe, USA and Canada. You can contact us at info(at)rajacademy.com.

Our main establishment in Europe is in the UK. This means our lead data protection supervisory authority is the Information Commissioner’s Office.

We are committed to safeguarding the privacy of our students, event participants, supporters and website visitors; here we explain how we will treat your personal information.

What do we do with your information?

When you register for a course or event, we ask you for the personal details we need to stay in contact with you and to run the program with proper care for your health and safety.

When you are a registered student on one of our courses, we keep ongoing records of our communication with you to monitor your learning progress and improve the support we can offer you as a team.

When you purchase something from us we ask you for the personal details we need to deliver your order.

When you browse our site, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Website usage information is collected using cookies.

With your permission we may send you emails about our activities and other updates.

In our legitimate interests, we may use records of your involvement with us to inform our business and to improve the relevance of any messages you agree to receive from us.

We retain the information you give us when you register for a program, or make a purchase or an inquiry, for a potentially indefinite period. If you have given your consent to receive marketing messages from us, we retain your contact details for that purpose for as long as consent is not withdrawn.

Consent

How do you get my consent?

We would like to send you information about our courses, events and other updates that may interest you. We will do so only if you opt in, such as by ticking a box on a form on our website.

How do I withdraw my consent?

If after you opt in you change your mind, you may at any time withdraw your consent for us to contact you for marketing purposes by emailing us at info(at)rajacademy.com. You may also use the ‘unsubscribe’ link in any of our marketing emails.

Your rights

You have the right to withdraw your consent to receive marketing messages (as above).

You also have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information please email us. You may ask us to delete or correct information at any time.

You have the right to complain to the ICO in the UK if you are not happy with the way we have handled your data.

Disclosure

We will not supply your personal information to anyone else for the purpose of direct marketing without your permission.

We may disclose your personal information if we are required by law to do so or if you violate our terms of service.

Any personal information we hold about you is stored and processed in line with the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR).

Any personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

Third-party services

Our WebSchool is hosted by Pathwright, whose privacy policy is here: https://grow.pathwright.com/pages/privacy-policy.html.

Our student database is provided by Ragic, whose privacy policy is here: https://www.ragic.com/sims/reg/privacy.html. We keep records of student communications on a platform called monday, whose privacy documentation is here: https://monday.com/terms/all.

The forms on our website are built and hosted by Wufoo. Our course and event payment processes are provided by chargify and Wufoo. They provide us with the systems that allow us to sell our services to you. Chargify’s privacy policy is here: https://www.chargify.com/privacy-policy. Wufoo’s privacy policy is here: https://www.wufoo.com/privacy.

Our online donations are handled by donorbox, whose privacy policy is here: https://donorbox.org/privacy.

Payment gateways and other payment transaction processors used by chargify, Wufoo and donorbox have their own privacy policies in respect of the information they require for your transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which they will handle your personal information.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction from either you or us. So when you proceed with a transaction involving the services of a third-party provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s terms of service.

For our email marketing we use Mailjet. They never sell lists or email addresses. Mailjet’s privacy policy is here: https://www.mailjet.com/privacy-policy.

Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Cookies

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences so as to present content, options or functions that are specific to you. They also enable us to see information such as how many people use the website and what pages they tend to visit.

We ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

How we use cookies

We may use cookies to:
  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website’s structure, design, content and functions.
  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
  • Recognise when you return to our website. We may show you relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit http://www.allaboutcookies.org.

Changes to this privacy policy

We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last updated on 13th September 2018.

Questions and contact information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or if you simply want more information, contact us at info(at)rajacademy.com.